If you are completely unable to send or receive email using your email client, there are a few possible causes:
- You may be using outdated or incorrect mail server settings in your email client. Head on over to our Server Settings Page and make sure you're using the correct incoming and outgoing server settings.
- There could be an issue with your account or password. To verify that your account is still active and that you're using the correct password, try logging into your Texas.net Webmail. If you can log in here, then your account is active and you are using the correct password. If you can't log in, then please contact support.
- It's possible that an active antivirus or firewall system on the computer is stopping your email client from receiving and sending emails. Try temporarily disabling your security software, and then restart your email client. If it works, then you will need to configure your security software so that it doesn't interfere with your email client, or so that it doesn't interfere with connections to or from our email servers.
- It may also be that the device you're having trouble on has lost its connection to the Internet. To check if this has happened, try browsing to a few websites that you normally visit to make sure that your Internet connection is working as it should.
If you need any further assistance, please contact our 24/7 Customer Success Team, who would be glad to assist.